When a vehicle breaks down or experiences an issue that renders it undrivable, the driver or owner contacts a car recovery service provider. This can be done through eGARAGI mobile app.

The Vehicle owner provides the service provider with accurate location information, including the vehicle's exact position, the nature of the issue, and any relevant details via eGARAGI app.

The car recovery service dispatches a recovery vehicle (often a tow truck) equipped to handle the specific situation. The type of vehicle dispatched depends on factors like the size and condition of the disabled vehicle.

The recovery team arrives at the location of the disabled vehicle. They assess the situation and determine the best method for recovery.

If the vehicle is not in a drivable condition, it is securely attached to the recovery vehicle using appropriate towing equipment. This ensures the vehicle remains stable during transport.

The recovery team transports the disabled vehicle to a destination of the driver's choice. This could be a repair shop, the driver's home, or another designated location.

Once at the destination, the recovery team safely unloads and hands over the vehicle to the driver, repair shop, or designated recipient.

The driver may be required to pay for the car recovery service, either on-site or through other payment arrangements. Documentation, including a receipt and any necessary forms, may be provided.

In some cases, the car recovery service may offer additional assistance, such as roadside repairs, battery boosts, or flat tire changes, depending on the nature of the breakdown.

Some car recovery services may follow up with the driver or vehicle owner to ensure that the vehicle has been properly serviced and is back on the road safely.